AryaMerX Policies and Terms

Comprehensive guidelines for using AryaMerX services, including refund procedures, privacy practices, and terms of service.

Refund Policy

Our commitment to fair and transparent refund procedures for all AryaMerX products and services.

Eligibility for Refunds

Digital Products and Services

• Refund requests must be submitted within 7 days of purchase
• The service must not have been substantially used (Trading bot usage limited to fewer than 50 trades)
• Advanced features must not have been accessed
• Initial setup and configuration processes must not have been completed

Subscription Services

• Pro-rated refunds are available for the unused portion of your subscription
• A minimum 30-day subscription is required before requesting a refund
• Your account must be in good standing with no violations of our terms of service
• Refund calculations are based on the standard monthly rate, regardless of any promotional discounts applied

Non-Refundable Items

The following items and services are non-refundable under any circumstances:

• Used API keys or access tokens
• Customized trading strategies developed specifically for your needs
• Technical support services already rendered
• Data analysis reports that have been generated and delivered
• Custom bot configurations that have been implemented
• Any product where the terms explicitly state "non-refundable"

Refund Process

To request a refund, please follow these steps:

1. Submit your refund request to support@aryamerx.com
2. Include your order number and a detailed reason for your refund request
3. Our team will review your request within 48 business hours
4. Approved refunds will be processed within 5-7 business days
5. All refunds will be issued to your original payment method

Cancellation Terms

Free Trial Users

• You may cancel your trial at any time before the trial period ends
• No charges will be applied if cancellation occurs during the trial period
• Failure to cancel before the trial ends will result in automatic subscription activation

Paid Subscriptions

• A 30-day notice is required for cancellation of ongoing subscriptions
• Access to all services continues until the end of your current billing period
• No partial refunds will be issued for unused days within the current billing cycle
• To cancel, send an email to support@aryamerx.com with your account details

Privacy Policy

How we collect, use, and protect your information when you use AryaMerX services.

Information We Collect

Personal Information

We collect the following personal information to provide and improve our services:

• Name and email address
• Telegram user ID and username
• Trading preferences and settings
• Payment information for processing transactions
• Usage statistics and interaction patterns

Trading Data

To provide our trading journal and analysis services, we collect:

• Trading journal entries and logs
• Performance metrics and trading history
• Strategy preferences and configurations
• Trading patterns and behavior analysis
• Bot configuration settings and parameters

How We Use Your Information

We use your information for the following purposes:

• To provide and continuously improve our services
• To process transactions and maintain your account
• To send important service updates and notifications
• To analyze trading patterns for performance optimization
• To enhance bot performance and functionality
• To provide technical support and troubleshooting
• To maintain account security and prevent fraud

Data Security

We implement robust measures to protect your information:

• Industry-standard encryption protocols for all data storage and transmission
• Regular security audits and vulnerability assessments
• Secure data storage with multiple redundancy layers
• Limited staff access to personal information on a need-to-know basis
• Regular data backups with secure off-site storage
• SSL/TLS protection for all website and API communications

Data Sharing

We respect your privacy and do not share your information except in the following circumstances:

• With your explicit consent
• To comply with legal requirements, court orders, or applicable regulations
• To protect our rights, property, or safety
• With service providers who assist us in operating our services, under strict confidentiality agreements

Data Retention

We retain different types of information for specific periods:

• Account data: Duration of active account plus 2 years
• Trading data: 5 years from last account activity
• Payment information: As required by applicable financial regulations
• Usage logs: 12 months for security and performance analysis

Your Rights

As our user, you have the right to:

• Access your personal data stored in our systems
• Request correction of inaccurate or incomplete information
• Download your complete trading history and journal entries
• Delete your account and associated data (subject to legal retention requirements)
• Opt out of promotional communications
• Request data portability to another service

Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and maintaining secure sessions
• Remembering user preferences and settings
• Performance monitoring and analytics
• Security verification and fraud prevention

You can manage cookie preferences through your browser settings at any time.

Changes to Policy

We may update our privacy policy periodically:

• Policy updates will be notified via email to all active users
• A 30-day notice will be provided for material changes to how we use your information
• Continued use of our services after policy changes implies acceptance of the updated terms

Contact Information

For privacy concerns, refund requests, or general inquiries:

• Email: support@aryamerx.com
• Telegram: @AryaMerXSupport
• Website: https://aryamerx.com/contact

Compliance

AryaMerX complies with applicable laws and regulations including:

• General Data Protection Regulation (GDPR)
• Electronic Communications Privacy Act
• Applicable data protection laws in jurisdictions where we operate
• Financial services regulations relevant to our trading services

Terms of Service

Legal terms governing your use of AryaMerX services and products.

Account Terms

By creating an account on AryaMerX, you agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Comply with all applicable laws and regulations
• Use the services only for legitimate trading activities

Acceptable Use

The following activities are strictly prohibited:

• Attempting to bypass or manipulate our systems
• Using our services for illegal financial activities
• Sharing access credentials with unauthorized users
• Attempting to reverse-engineer our algorithms or tools
• Engaging in activities that disrupt our services

Intellectual Property

All content, including but not limited to:

• Trading algorithms and indicators
• Bot code and functionality
• Interface designs and layouts
• Reports and analysis formats

are the exclusive property of AryaMerX and protected by intellectual property laws.

Limitation of Liability

AryaMerX is not liable for:

• Trading losses or financial decisions based on our tools
• Market fluctuations or unexpected market events
• Downtime or service interruptions despite our best efforts
• Damages exceeding the amount paid for our services
• Consequential or incidental damages related to service use

Service Modifications

We reserve the right to:

• Modify or discontinue any feature or service
• Update pricing for future billing cycles
• Implement new technologies or security measures
• Limit service availability in certain jurisdictions

Account Termination

We may terminate accounts for:

• Violation of our terms of service
• Fraudulent activities or misrepresentation
• Extended periods of inactivity
• Non-payment of fees or chargebacks
• Legal or regulatory requirements

Dispute Resolution

Any disputes will be resolved through:

1. Initial informal communication
2. Formal mediation if necessary
3. Binding arbitration as a last resort

Disputes must be filed within one year of the event.

Governing Law

These terms are governed by the laws of the jurisdiction where AryaMerX is registered, without regard to conflict of law principles.